1. Information We Collect
We collect information that helps us understand your business needs and respond to your inquiry. Depending on the form you submit, this may include your name, business email, mobile or WhatsApp number, business website, selected service area, budget range, package preference, project details, and the message you choose to share with us.
We may also collect technical information automatically, including IP address, browser type, device type, operating system, screen size, approximate country, state or region, city, postal code when available, timezone, referring source, landing page, visited pages, chat activity, and campaign tracking parameters such as UTM source, medium, campaign, term, and content.
2. How We Use Your Information
We use submitted information to provide business automation support, prepare your free AI automation audit, respond to consultation requests, recommend relevant automation workflows, estimate project scope, improve website performance, and understand which services are most useful to visitors.
- To contact you about your AI automation inquiry.
- To recommend automation services for sales, marketing, customer support, HR, finance, reporting, operations, and e-commerce.
- To personalize our response based on your business website, selected package, and project details.
- To protect the website from spam, abuse, fake submissions, and security risks.
- To analyze form performance and improve our landing page experience.
3. Location and Technical Data
When a form is submitted, we may use your IP address to estimate your general location, such as country, region, city, zip or postal code when available, latitude, longitude, and timezone. This information is used for lead context, fraud prevention, and better business communication. We do not ask visitors to manually enter location details.
4. Cookies and Tracking
Our website may use browser storage, cookies, or similar technologies to improve user experience, remember whether a popup was closed, measure campaign performance, and understand how visitors interact with the website. You can control cookies through your browser settings.
5. Live Chat and Visitor Monitoring
Our website may include a live chat widget that allows GROBITS team members or authorized sales representatives to respond to visitors, initiate conversations, answer questions, and provide assistance. If you interact with the chat widget, we may collect and store your chat messages, name, email, phone number if provided, business website, visitor ID, IP address, approximate location, device details, browser details, operating system, referral source, landing page, UTM details, and timestamps.
This information helps us provide faster support, understand visitor intent, route conversations to the right team member, improve service quality, prevent spam or abuse, and follow up on business inquiries. Chat conversations may be reviewed by authorized team members for quality control, training, sales follow-up, and service improvement.
6. Email Communication
When you submit a form, your details are sent to GROBITS by email and may also be saved in secure lead storage on our hosting server. We may contact you by email, phone, or WhatsApp only in relation to your inquiry, project discussion, audit request, or requested business automation service.
7. How We Protect Your Information
We use reasonable technical and organizational measures to protect submitted information from unauthorized access, misuse, loss, or disclosure. These measures may include protected server folders, access restrictions, secure hosting configuration, and controlled access to lead records.
No website or email transmission can be guaranteed 100% secure. You should avoid sending highly sensitive passwords, payment card details, confidential credentials, or private system access information through public forms.
8. Sharing of Information
We do not sell your personal information. We may share limited information with trusted service providers only when necessary to operate our website, deliver email notifications, manage hosting, analyze performance, or provide the automation service you requested.
We may disclose information if required by law, legal process, security investigation, or to protect the rights, safety, and property of GROBITS, our visitors, or our clients.
9. Data Retention
We keep inquiry and lead information only for as long as reasonably necessary to respond to your request, manage business communication, improve services, maintain records, and comply with legal or operational obligations.
10. Your Choices and Rights
You may request access, correction, or deletion of the information you submitted to us, subject to reasonable identity verification and applicable legal requirements. You may also ask us to stop contacting you about your inquiry.
11. Third-Party Websites and Tools
Our website may mention or integrate with third-party tools such as CRM platforms, automation platforms, analytics tools, email systems, or scheduling services. These third-party services operate under their own privacy policies, and GROBITS is not responsible for their independent data practices.
12. International Visitors
GROBITS serves businesses worldwide. By submitting a form, you understand that your information may be processed in a country different from your own, depending on our hosting, email, and operational systems.
13. Updates to This Privacy Policy
We may update this Privacy Policy as our website, services, or legal obligations change. The updated version will be posted on this page with a revised date.
14. Contact Us
For privacy questions or requests, contact GROBITS at hello@grobits.com.